Tell Us Once service

​When you register a death with us you will have access to the Tell Us Once service.

The Tell Us Once service allows you to inform all relevant central and local government departments about the person who has died by a single phone call or by registering online with the Department of Work and Pensions.

This service is voluntary and there are no fees to access or use the service.

Who can use the service?

If you are the next of kin (closest relative by blood or marriage, or civil partnership to the deceased), your entitlement to benefits may change, so please have your own National Insurance number and/or date of birth with you when you contact the Department of Work and Pensions.

If you are not the next of kin, or the person who is dealing with the deceased’s estate (the person sorting out their property, belongings and money), you can still use the service as long as you have the next of kin’s permission to provide information about them and act on their behalf.

How do I use the service?

During the death registration appointment, the Registrar will record some basic details and give you a letter with a reference number.

We offer two options for using Tell Us Once:

Option 1: by phone

The registrar will give you the phone number at the time of registering the death

Option 2: online

Register online using your reference number on the Tell Us Once website.

You will have 28 days to log on to the website, after which your reference number will no longer be valid.

Information you will need to use the service

In order to use Tells Us Once, you need to have with you the reference number, issued by the Registrar, and the following information about the person who has died:

  • Their National Insurance number and date of birth
  • Details of any benefits or services they were receiving
  • Their death certificate
  • Their driving licence or driving licence number
  • Their passport or passport number and town/country of birth

You may also be asked for the contact details for:

  • Their next of kin
  • A surviving husband, wife or civil partner
  • The person dealing with their estate

You must obtain the permission of the persons listed above if you are going to provide information about them.

Additional help and more information

Download the leaflet below for more information about how to use the Tell Us Once service:

Free access to the online service is available at your local library and staff are on hand to help you.

You may need to make an appointment depending on the level of assistance you require so please check your library opening hours first before you visit.

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