Advice and help for consumers

Advice on all consumer issues, for example:

  • Advice before you buy
  • Businesses acting unfairly or illegally
  • Cancellation of contracts for goods or service
  • Faulty goods
  • Guarantees
  • Scams
  • Unsatisfactory service

can be found at:

Citizens Advice consumer service

What happens next?

Where appropriate, Citizens Advice consumer service will refer issues to us.

Due to resource constraints, it is not possible to investigate all referrals. However, all referrals are recorded and helps to build a picture of problems and scams that may be developing in Northamptonshire.

This means resources can focus on issues which are likely to cause most harm and where effective action may be possible.

Don't forget to check out the Buy with Confidence approved traders to find a reliable trader.

Contact the Citizens Advice consumer service

Monday to Friday, 9:00am to 5:00pm (excluding bank holidays and public holidays)

Safety advice for consumers

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