Services for children and young people in Northamptonshire (aged 0-25) with special educational needs and disabilities.

Together Trust - SEND Disagreement Resolution Service and Mediation Service


Type of service:
Advice And Information
Schools Hill,Together Trust Centre,Cheadle,Cheshire,SK8 1JE
Telephone number:
0161 283 4807
Email address:
Service description:
Together Trust DRS and Mediation services support families who live in the following local authority areas: East Midlands, Salford, Staffordshire, Tameside, Bolton and Stockport.

Together Trust’s central office is based in Cheadle, Stockport however meetings are arranged to take place in appropriate venues to suit the location and individual needs of each family.

What we offer:

Disagreement resolution and mediation are positive ways of solving problems. The process aims to improve communication and help with negotiation.

Mediation can take place following decisions by a local authority about certain aspects of an EHC plan. It provides an opportunity for parties to be in control of the outcome and reach an agreement that is acceptable to everyone.

Parents, carers and young people must now obtain advice and consider mediation before submitting an appeal to the first tier tribunal. We provide unbiased and independent advice enabling families to make informed decisions about mediation.

If parents, carers and young people choose to attend mediation, a meeting will be arranged that will be attended by relevant parties, including the local authority. The meeting is led by an independent mediator whose role is to aid discussions and to ensure everyone is treated fairly. Mediation does not affect the right to appeal.

Disagreement Resolution is completely voluntary and applies to all children and young people with SEN, not just those being assessed for or who have an EHC plan. The arrangements can help to resolve different types of disagreement or prevent them from escalating further.

Parents, carers and young people can contact us directly to discuss whether disagreement resolution may be able to help. More information about the process can be found on our FAQ page.

All cases are different and we would encourage parents, carers and young people over the age of 16 (with support where appropriate) to contact us to discuss their individual circumstances.

Please note we can provide information about mediation and the process, but we are unable to comment on the likely outcome of any mediation or disagreement resolution meeting or tribunal. We always recommend that parents, carers and young people contact their local Information, Advice and Support Service (formerly Parent Partnership) and/or seek advice from other specialist organisations if required.

You may also find the following websites useful:

- Information and Advice Services Network
- Special Educational Needs and Disability Tribunal

For more information you can contact us on 0161 283 4848 or visit

Service costs

Mediation and Disagreement Resolution Services are free to parents, carers and young people. For more information you can contact us on 0161 283 4807 or visit

Referral details

Mediation Referrals: Initial contact for Mediation advice should first be sought through Global Mediation on:
0800 064 4488

Once mediation advice has been provided, should you feel mediation could be beneficial, a referral to our mediation service can then be made via Global Mediation.

Disagreement Resolution referrals: Initial contact is usually made by parents or carers however referrals can also be taken from local authorities, independent information, advice and support services (formerly Parent Partnership), school staff or other agencies.

Any third party making a referral must have permission from parents and carers before sharing any details with us.

For more information you can contact us on 0161 283 4807, email or visit
Age range:
0 - 25 years
Eligibility criteria:
  • Parents Or Carers Who Have A Child (aged 0 - 25) With S.E.N.D
  • Young People (aged 16-25) With S.E.N.D
Referral route:
  • Varies Depending On Service (see Description)
Last updated on:

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