Fees and refunds

What do I pay?

The fees quoted in the brochure include the tuition fee and a registration fee of £5. In some cases, there may be additional charges for materials.

Registrations with accredited bodies are not always included. Examination fees may be chargeable at a later date if required.

Concessions

Free courses for Job Seekers Allowance and Employment Support Allowance claimants

A small selection of our courses are free for people in receipt of:

  • Job Seekers Allowance (JSA)
  • Employment and Support Allowance (ESA)
  • learners that are in receipt of another means tested benefit and are currently active in seeking employment

These courses are marked within our brochure with an 'F' in the 'Remitted / Free' column of each page. Free places cannot be booked online. To claim a free place on qualifying courses please call 0300 126 1000 and speak to an advisor.

Courses that are offered for free for those on JSA or ESA are limited to four courses per term. Materials / exam fees still apply to these free courses.

Remitted fees

You are entitled to a reduction in your course fee if you receive any of the following benefits:

  • Universal Credit
  • Contribution-based Jobseeker’s Allowance
  • Contribution-based Employment and Support Allowance
  • Incapacity Benefit
  • Guaranteed Pension Credits
  • Disability Living Allowance (DLA) or Personal Independence Payment (PIP)
  • Carers Allowance

Adult learning will continue to accept the benefits listed below until Universal Credit is rolled out across the country:

  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit
  • Council Tax Benefit
  • Income Support
  • Income-based
  • Jobseeker’s Allowance
  • Income-based Employment
  • Support Allowance

To claim a remitted fee you must provide evidence that you are in receipt of the benefit.

Discounts

If you have a discount code you will need to call 0300 126 1000 to enrol, so that your discount can be applied.

Late enrolment

If you enrol on a course after the course start date you will be charged the full course fee.

Places can only be confirmed on a course once the enrolment process is complete and payment has been received.

Course cancellations and refunds

We can only run advertised courses if there are enough enrolments to make the course viable.

If enrolments are low then the course will be cancelled at least 2 weeks before the start date. We will notify you of the course cancellation by phone or email and send a confirmation letter to you. A full refund will be given.

If the course is cancelled by us before the planned end date, a partial refund will be given. This will not include the £5 registration fee.

If you withdraw from a course, please email al-supportservices@firstforwellbeing.co.uk at least 14 working days before the course is due to start. You will be eligible for a refund of 50% of your course fee minus the £5 registration charge.

Bursary grant

Have you found a course in our brochure that you like, but there are financial barriers preventing you from enrolling? We may be able to contribute towards the cost of your course through a bursary grant.

This grant is only available to Northamptonshire County Council adult learning courses featured in the brochure.

Who is the bursary grant for?

These grants are available to all learners who have additional special circumstances or are experiencing temporary financial hardship. Examples of such circumstances may be: you have caring responsibilities, have recently been bereaved or your doctor has advised you to participate on health grounds.

This is not an exhaustive list and each case is considered on its merits. The level of the bursary awarded will vary from person to person.

How much is the bursary grant?

For courses starting September 2013 onwards, maximum support for fees or other expenses is 50%. A learner is entitled to one bursary grant on one course per term. These grants are discretionary and are subject to the availability of bursary funds.

For more information, email:
al-bursarygrants@firstforwellbeing.co.uk

Bad weather cancellations

In the event of very bad weather, e.g. heavy continuous snow, classes may be cancelled.

We will:

  • inform the local radio
  • place notices on our website if in office hours
  • attempt to inform all learners by phone or email where possible

Replacement classes will be arranged if it is viable. Please refer to your Learner Welcome Pack for more details regarding bad weather refunds.

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