School admissions online applications guidance

​If you are experiencing difficulties applying online or have a question about your online application, firstly check the frequently asked questions below.

​Please check in your ‘spam’ or ‘junk’ folders as your email may have been redirected into one of these.  If you cannot find it still, and it has been at least 24 hours since registering, please contact Admissions or try registering with a different email address.

The link within the account verification email is only valid for 7 days. If you are trying to access it after this time it will not work.  You will need to re-register using a different email address.
If you are trying to access it within 7 days of registering and it is not working please try copying and pasting the link directly into your internet browser.

​On the login page click on the ‘Forgotten your password?’ link, click on this and follow the on screen instructions.

​You need to log and click on ‘My Account’ where you will be able to select ‘Change email address’.  Follow the on screen instructions.

You will need to manually enter your address.

​The simplest way to find a school is to remove any text from the ‘postcode’ box and then type the first few letters of the school into the ‘school name’ box.  Once you search it should appear.  If it does not, please contact Admissions.

​Check you have entered your child's date of birth correctly in the first instance.

The Citizen Portal can only be used by parents applying for their child to start school (reception year) or move from infant to junior, or primary to secondary school in September 2017. If this does not apply, you should make an in year application.

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