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Changing Places

Type of service:
Advice And Support
Telephone number:
020 7696 6019
Mobile number:
Service description:
Standard disabled toilets do not meet the needs of all people with a disability – or their carers.

People with profound and multiple learning disabilities, as well as other serious impairments such as spinal injuries, muscular dystrophy, multiple sclerosis or an acquired brain injury, often need extra facilities to allow them to use the toilets comfortably.

Changing Places toilets are different to standard disabled toilets with extra features and more space to meet these needs.

Each Changing Places toilet provides the right equipment
- a height adjustable adult-sized changing bench
- a tracking hoist system, or mobile hoist if this is not possible.
Enough space
- adequate space in the changing area for the disabled person and up to two carers
- a centrally placed toilet with room either side for the carers
- a screen or curtain to allow the disabled person and carer some privacy.
A safe and clean environment
- wide tear off paper roll to cover the bench
- a large waste bin for disposable pads
- a non-slip floor.

Recent research found that over 230,000 severely disabled people, including those with profound and multiple learning disabilities, do not have access to public toilet facilities that meet their needs.
There are around 40,000 people with profound and multiple learning disabilities, the majority of whom need Changing Places toilets.
Many other people also have similar needs. For example, we know that in the UK the number of people who would benefit from a Changing Places toilet would include approximately:
•130,000 older people
•30,000 people with cerebral palsy
•13,000 people with an acquired brain injury
•8,500 people with Multiple Sclerosis
•8,000 people with Spin Bifida
•500 people with Motor Neurone Disease
Age range:
0 - 99 years
Opening hours:
Ofsted Inspection Grade:
Additional information:
Eligibility criteria:
  • Anyone With A Disability
Referral route:
  • Self Referral
Location map:

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