Website performance

​​​​​​Our website is the online front door to the council and its services.

Our standards

Our standards for the website are available on our service standards page.

Who's in charge?

Our web manager is Richard Beards. He can be contacted at webteam@northamptonshire.gov.uk.

Our targets and performance

Website uptime

We use an independent site monitoring service provided by Site Improve to ensure our website is performing satisfactorily.

​Measure​What it means​Target​Performance April 2018
​% Website uptime​The % of time in the month the Northamptonshire County Council website was available​99.5%​99.9%
​% Mapping uptime
​The % of time in the month the Northamptonshire County Council website was available.
​99.5%
​99.6%

Website content review

The web team ensure corporate content standards are met by reviewing all website content created by website authors working in service areas. The web team aim to review all content sent for approval within 24 hours.

Website satisfaction

One in every 5 web visits is offered an exit survey to enable us to effectively track customer satisfaction for the website.

​Satisfaction question ​How we performed in May 2018​How we performed in April 2018
​How satisfied were you with your visit today?41% (Very Satisfied or Satisfied out of 99)
​43% (Very Satisfied or Satisfied out of 130)
​How likely are you to recommend this website to a friend, colleague or family member?71% (Definitely or Probably out of 96)
​71% (Definitely or Probably out of 126)
​Attractiveness of design/appearance48% (Excellent or good out of 97)
50% (Excellent or Good out of 128)
​Information that was clear and easy to understand
59% (Excellent or Good out of 93)​57% (Excellent or Good out of 127)
​Accurate and up to date information
51% (Excellent or Good 93)
​46% (Excellent or Good out of 125)
​Usefulness of site search facility41% (Excellent or Good out of 94)

​38% (Excellent or Good out of 126)

We also offer the option to rate every page individually, which enables us to look into issues on an individual page basis.

​Satisfaction questionHow we performed in May 2018​
​How we performed in April 2018
​Overall rating33% (Excellent or Good out of 221)​32% (Excellent or Good out of 262)
Content19% (Excellent or Good out of 68)​29% (Excellent or Good out of 78)
​Design23% (Excellent or Good out of 61)​33% (Excellent or Good out of 78)
​Ease of use

24% (Excellent or Good out of 62)

​32% (Excellent or Good out of 77)
​Helpfulness 19% (Excellent or Good out of 68)
​28% (Excellent or Good out of 79)
Speed to locate​30% (Excellent or Good out of 60)​33% (Excellent or Good out of 78)

Forms satisfaction

After completing a form all visitors are offered the option to rate the form.

​Satisfaction question
How we performed in May 2018​
​How we performed in April 2018
​Overall rating
83% (4 or 5 stars out of 2697)
​82% (4 or 5 stars out of 2259)

Forms comments

  • "Request to move to a school in Northamptonshire (in year admission) - Excellent. Easy to fill out form. Very clear."
  • "Deprivation of liberty request - As it's my first time doing it, found it great doing online."

Response to customer feedback

Improvements we have made to the website following customer feedback in March 2018:

  • The bus timetables page was updated to give people greater awareness of the bus services and to direct to the official timetable
  • Created a page of the Sywell Country Park path appeal to give detail and raise awareness of the appeal.
  • We have created a PDF option for the professionals and citizens that complete the Community Occupational Therapy referral forms.

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