Website performance

​​​​​​Our website is the online front door to the council and its services.

Our standards

Our standards for the website are available on our service standards page.

Who's in charge?

Our web manager is Richard Beards. He can be contacted at

Our targets and performance

Website uptime

We use an independent site monitoring service provided by Site Improve to ensure our website is performing satisfactorily.

​Measure​What it means​Target​Performance February 2018
​% Website uptime​The % of time in the month the Northamptonshire County Council website was available​99.5%​99.9%
​% Mapping uptime
​The % of time in the month the Northamptonshire County Council website was available.

Website content review

The web team ensure corporate content standards are met by reviewing all website content created by website authors working in service areas. The web team aim to review all content sent for approval within 24 hours.

Website satisfaction

One in every 5 web visits is offered an exit survey to enable us to effectively track customer satisfaction for the website.

​Satisfaction question ​How we performed in February 2018​How we performed in January 2017
​How satisfied were you with your visit today?40% (Very Satisfied or Satisfied out of 89)
​46% (Very Satisfied or Satisfied out of 114)
​How likely are you to recommend this website to a friend, colleague or family member?73% (Definitely or Probably out of 82)
​76% (Definitely or Probably out of 102)
​Attractiveness of design/appearance47% (Excellent or good out of 85)49% (Excellent or Good out of 113)
​Information that was clear and easy to understand
46% (Excellent or Good out of 87)​55% (Excellent or Good out of 113)
​Accurate and up to date information42% (Excellent or Good )
​41% (Excellent or Good out of 112)
​Usefulness of site search facility37% (Excellent or Good o86ut of 84)

​41% (Excellent or Good out of 113)

We also offer the option to rate every page individually, which enables us to look into issues on an individual page basis.

​Satisfaction questionHow we performed in February 2018​
​How we performed in January 2017
​Overall rating25% (Excellent or Good out of 285)​36% (Excellent or Good out of 241)
Content22% (Excellent or Good out of 99)​45% (Excellent or Good out of 67)
​Design25% (Excellent or Good out of 93)​47% (Excellent or Good out of 59)
​Ease of use

22% (Excellent or Good out of 96)

​54% (Excellent or Good out of 61)
​Helpfulness 20% (Excellent or Good out of 96)
​49% (Excellent or Good out of 69)
Speed to locate​24% (Excellent or Good out of 95)​48% (Excellent or Good out of 61)

Forms satisfaction

After completing a form all visitors are offered the option to rate the form.

​Satisfaction question
How we performed in January 2018​
​How we performed in January 2017
​Overall rating
82% (4 or 5 stars out of 2281)
​78% (4 or 5 stars out of 3214)

Forms comments

  • Much improved now we can download a PDF version of the form immediately after completion. Makes reporting and logging of issues much easier to manage. - Report a safeguarding concern or alleged abuse to Adult Social Services
  • I love that you can save the form as you go along which has saved me time as I used to compete the application on a separate document and copy and paste in case the webpage timed out - High needs funding application

Response to customer feedback

Improvements we have made to the website following customer feedback in February 2018:

  • We have built PDF's for the  Apply for a skips licence and Report a safeguarding concern forms to allow a complete copy of the form to be downloaded when they are submitted

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