Fire risk prompts remote control plug set product recall

18 December 2017
The triple remote control plug set recalled by B&Q in December 2017

​Northamptonshire Fire and Rescue Service (NFRS) is urging anyone with a remote on / off plug set from DIY store B&Q to check if they are affected by a product recall issued due to a potential fire risk.

The firm has issued an urgent recall notice for a remote control on/off twin set and a remote control on / off triple set, which were on sale from September 2014 to November 2017.

A recall email from the firm stated a small number of these products have shown excessive heat build-up inside the plug, and in some circumstances, this could cause items in contact with them to ignite.

The two remote control plug sets recalled by B&Q in December 2017

Don't ignore the risk

Lisa Bryan, of the NFRS home safety team, said: “Any product recall is a serious issue, and especially when there may be a fire risk.

“If you, or someone you know, has bought or is using one of these products, please immediately switch it off at the wall and unplug it. B&Q has asked customers to return these products to stores and states it will fully refund you and answer any questions you may have.

“Any fire risk, however small, should never be ignored. Please take five minutes to check if these products are being used in your home, or the home of someone you care for.”

The two recalled products are:

  • Remote control on / off set twin set, product barcode number: 5052931395033
  • Remote control on / off set triple set, product barcode number: 4895130705675

A statement from B&Q said: “At B&Q, we have rigorous quality control procedures in place for all our products, and we take great pride putting the safety and wellbeing of our customers above everything else.

“We are sorry for any inconvenience this may cause.”

Information on the recalled product labels

Further help from B&Q

For further information, visit your local store or contact B&Q Customer Services on 0300 303 4482. Lines open Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

Find your local B&Q store at https://www.diy.com/find-a-store  

pictures of the remote control front and remote control back

More information on the UK’s most recent product recalls


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