Firefighter Control Operators

What do Firefighters (Control) do?

The role of a firefighter (Control) is varied. Based at our Control facility in Daventry, Northamptonshire, Control operatives take responsibility for receiving 999 emergency calls. Gathering as much information from the caller as possible you will evaluate the situation, decide on the best course of action, act as the link between Northamptonshire Fire and Rescue Service (NFRS) and the caller as well as update our mobilising systems. 

You will be supporting callers with a wide range of incidents as calls to fires are only a small part of our job. We respond to many different types of incidents including:

  • road, rail or air crashes
  • chemical spills
  • flooding
  • people trapped

The role of a firefighter (Control) is also to give life-saving advice to people who are often in distress, frightened or panicked. You may need to react quickly in a crisis, or communicate vital information with clarity.

You will be required to mobilise resources in line with these varying incidents, using our command and control system to communicate to the fire appliances, stations and officers passing on the information gathered from members of the public or other agencies.

However, it is a role that involves much more taking emergencies calls. Alongside emergency response, firefighters (Control) are also required to perform other tasks which include maintaining availability of stations, completing administrative work, liaising with external agencies and local authorities and liaising with officers. All of this is a vital role in providing a valued service to the community of Northamptonshire

Finally, you need to enjoy working as part of a team. Much of your job will involve working together, which means being considerate, resourceful, innovative and decisive. At times you may need to accept direction, on other occasions you will be asked for your views and input. In return you will receive a highly competitive salary and benefits package, backed by excellent career development and promotion opportunities.

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Our firefighters recently carried out a joint training exercise with Tresham College - read more here: https://bit.ly/2x6cy2w

Our firefighters recently carried out a joint training exercise with Tresham College - read more here: https://bit.ly/2x6cy2w
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Riders invited to saddle up for a good cause

Horse riders are being invited to join a sponsored ride at Castle Ashby estate to support the work of our large animal rescue unit. Find out more abou...

Horse riders are being invited to join a sponsored ride at Castle Ashby estate to support the work of our large animal rescue unit. Find out more abou...
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We are supporting Dementia Action Week. To find out more about fire safety tips and Home Fire Safety Checks for people living with dementia, click on ...

We are supporting Dementia Action Week. To find out more about fire safety tips and Home Fire Safety Checks for people living with dementia, click on ...
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