Changes for registration service

02 November 2010

Changes to the organisation of Northamptonshire’s registration service gives people more flexibility than ever in registering births, deaths and marriages.

Northamptonshire County Council has re-organised the registration service so that it is now one large service covering the whole county, rather than seven smaller districts.

This change means customers registering births, deaths, marriages or civil partnerships can register at any office in the county. Previously, because people have to register in the area where the event happened or will happen, by law people were limited to only being able to use the registration office serving their home address.

This means that people can choose the location that best suits their lifestyle rather than travelling somewhere that may be less convenient, just because the event happened there. For example, if someone who lives in Corby wishes to register a birth that happened in Kettering General Hospital, they can now register immediately in Corby.

Councillor Andre Gonzalez de Savage, county council cabinet member for customers and communities said: “People need registration services at some of the most significant times of their lives, both happy and sad. Therefore it’s important that we make the process of contacting registration services as simple as possible, to help make sure everything goes smoothly for our customers.”

Also changing is the system for obtaining replacement copies of birth, death or marriage certificates which must now be ordered by telephone via a new registration hotline. This means customers can contact the service throughout the week, rather than have to rely on local opening hours. Copy certificates will be dispatched within a maximum of five working days.

The transfer of copy certificate ordering to the hotline is taking place on the following dates:

  • Corby, Monday 25th October
  • Towcester, Monday 1st November
  • Daventry, Friday 5th November
  • Oundle, Wednesday 10th November
  • Wellingborough, Monday 15th November
  • Kettering, Monday 29th November

The following information will need to be provided for a replacement certificate to be issued:

  • The name(s) of the people involved
  • The date the event took place
  • The type of event, i.e. a birth, marriage or death -The district of Northamptonshire in which the event was registered
  • Your postal address

To order replacement copies please call Northamptonshire County Council on 0300 126 1010, Monday to Friday, 8:00 a.m. to 6:00 p.m.

More information about registration services is available on the council’s website: http://www.northamptonshire.gov.uk/registration or contact the registration services hotline on 0300 126 1010.


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