Northamptonshire County Council is inviting feedback about how highways repairs are carried out in a bid to improve the quality of the work in the county.
From April residents groups and parish councils in areas where work is taking place will be sent a survey asking for comments, both positive and negative, about the work that is being carried out.
Why carry out the survey?
The survey is designed to get feedback on the individual projects, rather than policy and prioritisation of works, and questions included focus on quality of work, courtesy of staff and notification about scheduling of repairs.
Results can then be used to identify good practice and bring about positive changes.
Cllr Michael Clarke, county council cabinet member for transport, highways and environment, said: “Our highways service does an excellent job in maintaining the roads using innovative ways to carry out repairs, necessitated by these particularly difficult financial times.
“However we’re not perfect and when things go wrong we’re quite rightly held to account and asked to explain what went wrong.
“But it’s also important to identify what we are doing well as this good practice can be taken and used elsewhere.
“We’re likely to get a variety of comments both positive and negative but I think it’s important that community groups and parishes have the opportunity to give us this feedback as it will bring benefits all round.”
Which projects will be surveyed?
The sort of work groups will be asked to comment on include routine maintenance such as carriageway patching and footway repairs as well as planned works such as wide-scale surface dressing and drainage improvements.
With regard to road maintenance, in recent years the county council has moved to an approach of carrying out more proactive semi-permanent carriageway repairs rather than more reactive temporary pothole filling.
This approach has since been replicated by other authorities across the country and seen as a preferred method to the previous technique.