Jobcentre Plus agencies (or “jobcentres”) are the public face of the Government’s Department for Work and Pensions (DWP). Most UK towns and cities have a Jobcentre Plus, and it’s usually the first point of contact for unemployed adults.
Jobcentres provide services to:
• Adults attempting to find employment
• Adults who need financial aid due to lack of employment
• Adults who need financial aid to help with the living costs associated with finding a job
• Adults who need financial aid because an illness means they are unable to work
Financial aid (usually referred to as “benefits,” or sometimes as “welfare payments”) comes from the National Insurance system.
Jobcentre services include:
• In-house job-advisors
• Telephone advisors
• The Universal Jobmatch website (which is open to everyone)
Claims can be made for “benefits” such as:
• Contributions-Based Jobseeker's Allowance (JSA)
• Income-Based Jobseekers Allowance (JSA)
• Employment and Support Allowance (ESA)
• Income Support
• Universal Credit
Getting Extra Help If You Have a Disability
Jobcentres can help you find disability-friendly employers in your area. They can refer you to a specialist work psychologist, if appropriate. They can also carry out an ‘employment assessment’ where you can discuss your skills and experience, and what kind of roles you’re interested in.
Their work coaches can tell you about programmes and grants to help you back into work. These include:
Access to Work
- money towards a support worker, or for the cost of equipment or travelling to work
Specialist Employability Support
- to help you get ready for employment or become self-employed