Together Trust - SEND Disagreement Resolution Service and Mediation Service

Type of service:
Advice And Information
Schools Hill, Cheadle, Cheshire SK8 1JE
Telephone number:
0161 283 4807
Email address:
Service description:
Together Trust DRS and Mediation services support families who live in the East Midlands, including Northamptonshire.

Meetings are arranged to take place in appropriate venues to suit the location and individual needs of each family.

Disagreement resolution and mediation are positive ways of solving problems. The process aims to improve communication and help with negotiation.

Parents, carers and young people must now obtain advice and consider mediation before submitting an appeal to the first tier tribunal. Together Trust provide unbiased and independent advice enabling families to make informed decisions about mediation. Mediation can take place following decisions by a local authority about certain aspects of an EHC plan. It provides an opportunity for parties to be in control of the outcome and reach an agreement that is acceptable to everyone

The meeting is led by an independent mediator whose role is to aid discussions and to ensure everyone is treated fairly.

Mediation does not affect the right to appeal.

Disagreement Resolution is completely voluntary and applies to all children and young people with SEN, not just those being assessed for or who have an EHC plan. The arrangements can help to resolve different types of disagreement or prevent them from escalating further.

Parents, carers and young people can contact Together Trust directly to discuss whether disagreement resolution may be able to help. More information about the process can be found on their FAQ page.

Please note Together Trust can provide information about mediation and the process, but are unable to comment on the likely outcome of any mediation or disagreement resolution meeting or tribunal. They always recommend that parents, carers and young people contact their local Information, Advice and Support Service and/or seek advice from other specialist organisations if required.

You may also find the following services useful:

β€’ Information and Advice Services Network
β€’ Special Educational Needs and Disability Tribunal

Service costs

Mediation and Disagreement Resolution Services are free to parents, carers and young people.

Referral details

Mediation Referrals: Initial contact for Mediation advice should first be sought through Global Mediation on:
0800 064 4488

Once mediation advice has been provided, should you feel mediation could be beneficial, a referral to the mediation service can then be made via Global Mediation.

Disagreement Resolution referrals: Initial contact is usually made by parents or carers however referrals can also be taken from local authorities, independent information, advice and support services , school staff or other agencies.

Any third party making a referral must have permission from parents and carers before sharing any details.
Age range:
0 - 25 years
Eligibility criteria:
  • Age - Early Years (0-5)
  • Age - School (5-18)
Referral route:
  • Contact service direct
  • No referral needed
Last updated on: