Northamptonshire Police - Disability Access Services

Type of service:
Advice And Information
Wootton Hall Park, Northampton, Northamptonshire NN4 0JQ
Telephone number:
01604 888963
Service description:
Northamptonshire Police's Disability Access Services provide a range of accessible services to assist people with disabilities to contact them and to keep safe in the community.

Dedicated Text Messaging Service

The text messaging service is for anyone who has a hearing impairment, anyone unable to talk over the telephone, or anyone who is deafblind.

Users can report non-urgent incidents or make non-urgent enquiries via text message. The Force Control Room (FCR) will also respond via SMS text message. This service is open 24 hours a day.

Dedicated Priority Line

The Dedicated Priority Line is for people with a disability which gives them a higher priority when they call for non-emergency calls.

This is for people who have a disability which may mean they cannot talk or hold the phone for a long time. A registration required for this service.

Sign Video Service

The Live Video Relay Service for users of British Sign Language. This service is not available at weekends at present.

Users connect to the service through the communication page on the Northamptonshire Police Website. Look for the 'Sign Video' logo. Instructions on how to use the service are on the site.

Keep Safe Card Scheme

The Northamptonshire Learning Disability Partnership Board (LDPB) and Northamptonshire Police jointly run the Keep Safe Card scheme.

Users are given a Keep Safe Card which they carry with them whenever they are out and about. The card is designed to make people more aware of their personal safety, to encourage reporting of crime especially hate crime and to seek help if they need it.

The Keep Safe Card will also help those providing assistance, such as shop keepers, librarians and the police, to access support for the user of the card and understand how to make them feel safer.

To apply for a Keep Safe card you will need to complete an application form. It can be sent through the post or you can download a form directly from the
Keep Safe Scheme

When you have been accepted onto the scheme you will be sent your Keep Safe Card welcome pack.

If the card holder needs help, they can present their card at any of the Keep Safe Places.

The Keep Safe Card is for anyone in Northamptonshire with a Learning Disability, Dementia, Alzheimer’s or other disability which may make them vulnerable when out and about.

If you want to know more about the Keep Safe Card you can go online to: Keep Safe Scheme or call 01604 432519

This leaflet contains information about Northamptonshire Police's Disability Access Services. Disability Access document

Age range:
5 years - 99 years
British Sign Language
Eligibility criteria:
  • Age - School (5-18)
  • Age - Adulthood (18-25)
  • Any Gender
  • SEND descriptors
Referral route:
  • Contact service direct
  • No referral needed
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