Voiceability - Advocacy Services

Type of service:
Social Care Services
Address:
Total Voice Northamptonshire, Unit F17, Moulton Business Centre, Redhouse Road, Northampton, NN3 6AQ
Telephone number:
01604 592702
Email address:
Service description:
VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you. They have a dedicated website which has a wide range of information to support you make a complaint.

Care and Support Advocacy
Do you need help to be involved in decisions about your care needs? An advocate can help you be heard and understand your choices.

Do you live in Northamptonshire and need help to be involved in decisions about your care needs? A Total Voice advocate can help you be heard, understand your choices and make your own decisions. People with a substantial difficulty being involved in decisions about their social care, who don’t have anyone who can support them, are eligible for an advocate to help them participate in the process.
A social worker will usually make a referral for Care and Support Advocacy

Independent Mental Capacity Advocacy (IMCA)

This is for people age over 16

The Total Voice programme provides an IMCA service for people who have been assessed as ‘lacking capacity’ to make

NHS complaints

The >A href=http://nhscomplaintsadvocacy.org/NHS>NHS complaints advocacy is
• Free
• Independent
• Confidential

This website can help you to understand the NHS Complaints process and make a complaint about your issues.
If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, Voiceability can give you that support.
VoiceAbility advocates can work with you in a variety of ways to ensure you understand your options and get the best outcome for you.
There is a dedicated website which has a wide range of information to support you make a complaint and can help you to understand the NHS Complaints process and make a complaint about your issues.

You can self-refer to the NHS Complaints Advocacy service.

Cost:
free
Age range:
18 years - 99 years
Eligibility criteria:
  • Age - Adulthood (18-25)
  • SEND descriptors
Referral route:
  • Contact service direct
  • No referral needed
Last updated on:
17/12/2018
Location map: