What do I pay?
The fees quoted in the brochure include the tuition fee and a registration fee of £5. In some cases, there may be additional charges for materials.
Registrations with accredited bodies are not always included. Examination fees may be chargeable at a later date if required.
Free courses for Job Seekers Allowance and Employment Support Allowance claimants
A small selection of our courses are free for people in receipt of:
- Job Seekers Allowance (JSA)
- Employment and Support Allowance (ESA)
- Learners that are in receipt of another means tested benefit and are currently active in seeking employment
These courses are marked within our brochure with an 'F' in the 'Remitted / Free' column of each page. Free places cannot be booked online, but once you have registered you will need to supply evidence of your receipt of benefit to
Materials / exam fees still apply to these free courses.
You are entitled to a reduction in your course fee if you receive any of the following benefits:
- Universal Credit
- Contribution-based Jobseeker’s Allowance
- Contribution-based Employment and Support Allowance
- Incapacity Benefit
- Guaranteed Pension Credits / War Pension Credit
- Disability Living Allowance (DLA) or Personal Independence Payment (PIP)
- Carers Allowance
Adult learning will continue to accept the benefits listed below until Universal Credit is rolled out across the country:
- Working Tax Credit
- Child Tax Credit
- Housing Benefit
- Council Tax Benefit
- Income Support
- Jobseeker’s Allowance
- Income-based Employment
- Support Allowance
To claim a remitted fee you must provide evidence that you are in receipt of the benefit. If your circumstances have changed since you last booked, you will need to call 0300 126 1000 and speak to an advisor so we can update your concession status on our system.
If you have a discount code you will need to call 0300 126 1000 to enrol, so that your discount can be applied.
If you enrol on a course after the course start date you will be charged the full course fee.
Places can only be confirmed on a course once the enrolment process is complete and payment has been received.
Course cancellations and refunds
Decisions to run courses based on learner numbers are made up to 3 weeks before the start date. If numbers are low courses may be cancelled and you will be issued a full refund. We will notify you of the course cancellation by phone or email and send a confirmation letter.
If the course is cancelled by us before the planned end date, a partial refund will be given. This will not include the £5 registration fee.
Cooling off period cancellations
There is a 14-day cooling off period which
begins the day the learner is enrolled on the system, not from the start date of the course. During this period the learner will have the right to cancel the course and obtain a full refund. Once the cooling off period has expired there is no obligation to make any refund. If the start date of your course occurs during the cooling off period you will not be entitled to a refund.
Refunds relating to learner medical condition
Refunds for leaving a course due to a learner’s medical condition will only be given on proof of a doctor’s certificate. The learner will receive a proportional refund of the fees paid in relation to the number of classes remaining. The refund will be dealt with from the date the doctor confirms the learner’s medical condition.
Have you found a course in our brochure that you like, but there are financial barriers preventing you from enrolling? We may be able to contribute towards the cost of your course through a bursary grant.
Who is the bursary grant for?
These grants are available to all learners who have additional special circumstances or are experiencing temporary financial hardship. Examples of such circumstances may be: you have caring responsibilities, have recently been bereaved or your doctor has advised you to participate on health grounds.
This is not an exhaustive list and each case is considered on its merits. The level of the bursary awarded will vary from person to person.
How much is the bursary grant?
For courses starting September 2019 onwards, maximum support for fees or other expenses is 50%. A learner is entitled to one bursary grant on one course per term. These grants are discretionary and are subject to the availability of bursary funds.
For more information, email email@example.com
Bad weather cancellations
In the event of very bad weather, e.g. heavy continuous snow, classes may be cancelled.
- inform the local radio
- place notices on our website if in office hours
- attempt to inform all learners by phone or email where possible
Replacement classes will be arranged if it is viable. Please refer to your Learner Welcome Pack for more details regarding bad weather refunds.