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Patient Advice And Liaison Service (PALS)

Type of service:
Advice And Support
Cliftonville,Northampton General Hospital Trust,Northampton,NN1 5BD
Telephone number:
01604 545784
Mobile number:
Email address:
Service description:
As a patient, relative or carer sometimes you may need on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service (PALS) may be able to help.
Our aims are to:
-advise and support patients, their families and carers
-provide information on NHS services
-listen to your concerns, suggestions or queries
-help sort out problems quickly on your behalf
-improve the service to NHS patients.
The service is completely confidential, and PALS acts independently when handling patient and family concerns, liaising with staff, managers, and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, we can also refer patients and their families to specific local or national support agencies.
Contact provider for details
Age range:
0 - 99 years
Opening hours:
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Ofsted Inspection Grade:
Additional information:
Eligibility criteria:
  • None (no Criteria For Eligibility)
Referral route:
  • Self Referral
Location map: