Website performance

​​​​​​Our website is the online front door to the council and its services.

Our standards

Our standards for the website are available on our service standards page.

Who's in charge?

Our web manager is Richard Beards. He can be contacted at

Our targets and performance

Website uptime

We use an independent site monitoring service provided by Site Improve to ensure our website is performing satisfactorily.

​Measure​What it means​Target​Performance July 2018
​% Website uptime​The % of time in the month the Northamptonshire County Council website was available​99.5%​99.9%
​% Mapping uptime
​The % of time in the month the Northamptonshire County Council website was available.

Website content review

The web team ensure corporate content standards are met by reviewing all website content created by website authors working in service areas. The web team aim to review all content sent for approval within 24 hours.

Forms satisfaction

After completing a form all visitors are offered the option to rate the form.

​Satisfaction question
How we performed in July 2018​
​How we performed in June 2018
​Overall rating
85% (4 or 5 stars out of 2757)
​83% (4 or 5 stars out of 2942)

Forms comments

  • Order a registrar’s copy certificate - "Amazed at how easy it was Thank you very much."
  • Apply for free schools - "Very easy to use makes a nice change"

Response to customer feedback

Improvements we have made to the website following customer feedback in June 2018:

  • The pages on schools finance has been moved to improve the visibility of the information
  • We have updated a number of email addresses in the children's service to ensure we can respond promptly
  • We have added an option to download a copy of the submission to the Strength and Difficulties online forms

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