Digital Support Volunteer

Kettering Library

Date posted: 14/05/2018

Purpose of the role

Helping people to become digitally fluent is a primary focus for libraries and we are looking for volunteers who are willing to share their IT skills to support customers who struggle to use computers or the internet. Whether wanting to keep in touch with family and friends, apply for a new job or just discover the joys of online shopping, the first steps can daunting and a helping hand is so important in giving customers the confidence to try to develop their own IT skills. Current opportunities include Blue Badge Support Volunteer, Employment Support Volunteer, IT Buddy (A full description for each of these roles is available from the library)

 

What tasks may be involved?

  • Tasks are dependent on the type of role, but may include;
  • Helping customers to use the internet to search for jobs
  • Supporting and assisting customers in making online job applications and writing CVs
  • Assisting with online form filling as required
  • Helping to develop the skills and self confidence of computer users, so that they can help themselves in the future

What qualities or skills would be useful?

  • Have competent computer skills
  • Have patience to support people who are learning something new
  • Have good communication and listening skills
  • Be flexible, reliable and able to help on a regular basis
  • Be able to understand the need for confidentiality
  • Be able to work without supervision

What would the benefits be for me?

  • Gaining experience of supporting others by helping them to get online
  • Using and developing your communication skills
  • Meeting new people and being part of the LibraryPlus team
  • Receiving a reference from the Library Manager

Additional information

This role would be to support customers who wish to apply for the disabled blue badge parking permit, assisting customers who may be elderly or have a disability to complete their on line application form, this may be for customers who just call in to the library or for those who wish to make an appointment

Times

Times when the opportunity is taking place.
MorningAfternoonEvening
Monday Yes 
Tuesday Yes 
Wednesday Yes 
Thursday Yes 
FridayYesYes 
Saturday   
Sunday   

DBS check required?

No

Website

To find out more about the organisation, go to www.northamptonshire.gov.uk/ketteringlibrary

Location

Kettering Library, Sheep Street, Kettering. NN16 0AY.



Apply now