Publication Scheme

The Freedom of Information Act places a general duty on public authorities to adopt and maintain publication schemes which should routinely be made available to anyone.

A publication scheme is both a public commitment to make certain information available and a guide to how that can be obtained.

​​Our Integrated Risk Management Plan (IRMP) referred to as the Community Protection Plan (CPP) details the current strategy, profile and achievements of the Northamptonshire Fire and Rescue Service and what improvements the Service hopes to make over the next three years.
Our CPP covers the period of 2017 to 2020, a copy of which can be found below:
In producing this plan, we undertook a six week public consultation in 2016 and produced a summary report (see below) which highlights the main points raised. It also details the level of responses received and how this feedback will be used.

The full detail of all responses received during consultation has been collated into separate document, which is available upon request.

Annual Action Plans

We will develop annual action plans (see below) for each year of the period (2017-2020), outlining our key projects and focus for that year. Some of these projects lay the foundation for future years, so ensuring that Northamptonshire Fire and Rescue Service are able to maintain an efficient and effective service in the future. The action plan for year 2 also includes a review of our progress for the previous year.
​Previous years' plans
Our previous IRMP was produced and consulted on back in 2012. The final agreed version was published in April 2013 and can be found below:
​Previous IRMPs are available upon request.

Please contact us​ and a member of the team will respond to you.

Our vision and values

The Fire and Rescue Service are in the midst of a challenging reform and change agenda and, whilst there is no shortage of opinion or direction on what needs to be done, it is important that we consider and agree how it will be done, just as our individual values determine our own behaviour.  The acceptance and adoption of organisational values should improve the quality of our service to the public and the way we work together.

When asked, people in the Fire Service felt that honesty, integrity, trust, teamwork, service and respect were still important and relevant in today’s service. Our values have been born from these feelings and can be seen below (also available in digital format -Our Vision (PDF format 330KB)).

Our values


Our vision

Our vision is that the community is safer, freer and stronger.

Each year the service undertakes a strategic review, analysing current national and regional guidance, influences, performance and expectations, together with access to resources and progress made to date in modernising and improving the service.

The purpose of these reviews is to focus work on organisational direction and community safety outcomes, ensuring the services aims, objectives and priorities to support the vision.

To achieve our vision the service has identified two strategic aims, supported by three key objectives for the period 2017 to 2020.

Strategic aims

The strategic aims of the service are underpinned by three key objectives:

  • Keeping our communities safe and well
  • Keeping our staff safe and well
  • Making the best of our resources

In support of each objective, the service has identified priorities to deliver these objectives:

Keeping our Communities Safe and Well​Keeping our Staff Safe and Well​Making the best us of our Resources
​We will adapt our response to emergency incidents to meet changing demand​We will value our staff and provide health and wellbeing support​We will work with others to ensure efficient and effective use of funding
​We will reduce fires and accidents in the home by educating and supporting people to be safe​We will continually develop our staff to ensure they are able to do their job​We will develop modern and flexible ways of working to meet community needs
​We will minimise the likelihood and impact of fire in high risk premises through our inspection and enforcement work​We will commit to being a learning and listening organisation​We will work with out communities to improve diversity of our workforces and services
​We will work with others to broaden our prevention activities to improve the wellbeing of our communities​We will provide suitable facilities to ensure our staff are able to do their job​We will communicate clearly and give people the opportunity to influence our service
​We will make responding to medical emergencies part of our normal business so we can help more peopleWe will provide suitable vehicles, equipment and systems to support staff to do their job​

​We will work with volunteers to improve community safety

​We will look for opportunities for income generation to support community safety

The adoption of our Community Protection Plan (PDF 6,303KB) allows the service to organise and prioritise using the available resources and budgets, making collaboration with other fire and rescue services and other key partners more viable.

​​Northamptonshire Fire and Rescue Service have a statutory duty to ensure that an effective fire and rescue service is delivered across our county.

The Fire and Rescue National Framework for England sets out the requirement for Fire and Rescue authorities to provide an annual statement of assurance on financial, governance and operational matters.  

  • Financial accounts for the period 01 April to 31 March are externally audited each year.
  • ​Governance is overseen by the Fire Authority which comprises elected members within the County Council.
  • Operational responsibilities fall under the Fire and Rescue Services Act 2004 and include the core functions of fire safety, firefighting, road traffic collisions and emergencies.

Our Statement of Assurance can be found in the document below:

Our Annual Governance Statement can be found in the document below:

​At Northamptonshire Fire and Rescue Service (NFRS) we are continually seeking to make improvements for the community we serve. The monitoring and management of our performance is key to achieving this goal.

We use performance indicators, set by the government, which provide a way to measure our progress in delivering and contributing to improvements across our own and a range of partnership activities.

By using this common set of performance indicators we are able to compare our performance against that of other authorities.

Comparisons for previous years can be found on the Communities and Local Government website.

The performance table in the document below shows the actual number of different types of incidents attended during 2017 to 2018 compared to the previous year:

Other performance tables for NFRS can be found below:

​Northamptonshire Fire and Rescue Service are committed to protecting your personal data and privacy. Any personal information you provide us with will be processed in accordance with the Data Protection Act 1998.
'Processing' means the collecting, storing, amending, disclosing and destruction of data.​

​Reasons for processing personal information

The service process personal information in order for us to carry out emergency and prevention services which include:
  • Managing responses to fire 
  • Road Traffic Collisions (RTCs) 
  • Water rescues 
  • Fire prevention though raising awareness and providing advice and assistance 
  • Safe and Well visits

​Types of personal information

The service process personal information which includes but is not limited to:
  • Personal details - for example: name, age, address, National Insurance number, family details 
  • Lifestyle and social circumstances 
  • Service financial details 
  • Incidents and accidents details 
  • Licences, certificates held 
  • What services have been provided 
  • Education and employment details
We also process sensitive personal information that may include:
  • ​Physical or mental health details 
  • Racial or ethnic origin 
  • Religious or other beliefs 
  • Trade union membership 
  • Lifestyle and social circumstances 
  • Offences and alleged offences

Sharing information

In order to deliver our services effectively and target those most at risk, the Service works closely and shares information with our partners and other agencies. These include but are not limited to:
  • Other emergency services, for example Police/Ambulance Service 
  • Hospitals, healthcare and welfare organisations 
  • Local and central government 
  • Public utilities 
  • Courts and law enforcements/prosecuting authorities 
  • Insurance companies 
  • Coroner's Office financial organisations, for example Cabinet Office's National Fraud Initiative 
  • Press and media

NHS Exeter Health Data

Health data has been produced by the Chief Fire Officers Association (CFOA) and NHS England to help identify over 65s and vulnerable households in order to deliver vital Home Fire Safety Checks and safety referrals. 

NHS England, the Royal College of General Practitioners and Fire and Rescue Services (FRSs) in England work together to share information (where relevant, proportionate and necessary) to allow Fire Service personnel to undertake home safety assessments for those who would benefit from a visit.
The majority of fire deaths in the United Kingdom occur amongst the elderly population. Older people are most vulnerable to fire and a number of other risks. A home visit from the FRS is proven to make them safer and can reduce risk significantly.
In one area of the United Kingdom where this work has been piloted since 2007, there has been a significant reduction in fire deaths and injuries which has developed into a current trend well below the national average. So we know this work can save many lives.
The FRS and NHS will continue to work together in the future to ensure the visits undertaken by the FRS are effective in helping make people safe and well.


If you have any queries or wish to request any information that we hold regarding you, please contact us.

My Personal Commitment - Chief Fire Officer, Darren Dovey

"At Northamptonshire Fire and Rescue Service we are committed to ensuring that equality and diversity is at our core, both in terms of how we treat our staff and in relation to the services we provide. Under the banner of 'Inclusion', equality and diversity is part of our Service Core Values.

Over the last 10 years much has been done to ensure that we meet both our legislative and moral responsibilities in this area. This includes ensuring that we create a working environment where all staff feel they have the opportunity to contribute and prosper. It also means utilising all of the information available to us in order to target our prevention work based on risk and vulnerability within our communities.

However, more needs to be done and therefore a key area of focus for us in the coming years will be to attract applications from a more diverse range of backgrounds for roles within the Service, whether this be in front line firefighter posts, or other roles that help to keep communities safer, which in turn helps us deliver a better service to them.

Therefore equality and diversity will continue to be a critical golden thread that runs though all aspects of our Service."

What do we mean by diversity?

Only a harmonious and cohesive community can demonstrate that each individual is equally understood, valued and respected.

As a key public service we have a responsibility to ensure we recognise everyone's differences and are responsive to their needs.

This is essential if we are to deliver a service that is fair, honest and just, as perceived by the diverse community we seek to serve, and all members of Northamptonshire Fire and Rescue Service (NFRS).

What do we mean by culture?

Our strategy is further demonstration of our commitment to listen to our staff and assist them in challenging discriminatory ideas and behaviour.

We must all work towards being tolerant and patient whilst developing a listening culture based on respect and mutual trust.

We need to ensure the further development of co-operation and creativity and positively encourage innovation which can be acted upon for the greater good.

What does this mean for us?

Every member of NFRS, whatever their role, has a responsibility to implement this approach.

We also have a responsibility to uphold our values and the principles upon which these are founded, which means that we equally must be prepared to challenge language, behaviour and attitude that falls short of them and ensure that we are inclusive in all that we do.

A report on equality and diversity of staff within NFRS is presented below:

As part of Northamptonshire Fire and Rescue Service's process of continuous improvement, a full review of the current standards of fire cover being applied to Northamptonshire was carried out in 2007.

This review looked at the changing role of the modern fire service, taking account of changes in legislative requirements, but more importantly to ensure the people of Northamptonshire, and those who work or travel through it receive the quality of service expected.

The standards of response not only deal with responding to emergency incidents, but ensure proactive work to reduce risk is captured along with how performance will be monitored and where possible improved.

The new standards of operational response not only present significant improvements in managing risk to the community but are designed to provide the flexibility for the Service to manage change through improvements in operational procedures, new technology and risk intelligence, while at the same time actively working with partners to continually improve community safety.

The full document can be viewed on the link below:

In line with statutory responsibilities under the:

We are committed to providing a range of response capabilities to ensure we are capable of dealing with the full range of emergencies that reasonably could be expected for us to attend.

These emergencies may take place within the County of Northamptonshire or outside it and may be National or Sub-National in nature, i.e. wide area flooding.

Our strategy is designed to illustrate how we intend to meet the challenges of operational response, both now and into the future, to ensure the safety of the community and our own staff. 

It takes into account all of the risks that can be reasonably anticipated in line with the concept of Community Protection Plan (CPP) and meet the Northamptonshire County Council's (NCC's) core aim of “helping those that cannot help themselves”.

The full document is available to view below:

​We are working to reduce the number of false alarm calls to ensure firefighters are free to respond to genuine emergencies as quickly as possible.

What is an unwanted fire signal?

Known as unwanted fire signals, these false alarm calls occur when an automatic fire detection system is activated and upon investigation by the fire service it is found that a fire has not occurred.

Unwanted fire signals have a serious impact to the fire and rescue service, diverting firefighters from other genuine emergencies and potentially life-saving activity

  • On average, Northamptonshire Fire and Rescue Service responds to 2,718 unwanted fire signals each year, an average of 30% of all incidents attended.
  • An average of 60% of all false alarms involving an automatic fire detection system, occur between 8am and 6pm whilst the premises is occupied.

The effects of these types of false alarms include disruption to business and loss of revenue and productivity. It also has the potential for the alarm system to lose credibility, causing people to become complacent in the event of a real fire.

Policy and guidance

Please see the policy and guidance documents below:

​The Fire and Emergency Support Service (FESS) is designed to meet the needs of people who have suffered damage to their home following a fire, flood or similar incident.

This free service is delivered by specially trained volunteers, who work in co-operation with us. They use an adapted vehicle to assist them in providing practical and emotional support to the victims of the incident. They will arrive at the scene within 90 minutes of us contacting them.

What type of service is available?

  • Immediate temporary shelter in the FESS vehicle
  • Assistance in seeking temporary accommodation
  • Emotional support
  • Sign-posting to other organisations
  • Support with the care of children and pets
  • Use of shower and toilet facilities
  • Provision of toiletries
  • Clothing
  • Light refreshments
  • Use of a telephone
  • Use of a camera to assist with insurance claims
  • First aid

The FESS relies upon the generosity of the local community.

If you would like to support the service by making a donation or becoming a volunteer, please see the British Red Cross website.

When you dial 999 and ask for the fire service, your call is sent to an emergency call handling centre which directs all fire calls to the local fire control centre where calls are normally answered within 1 to 5 seconds.

Fire control operators will take details from you such as your name and the address of the incident and help will be sent to you immediately.

What does fire control do?

When your call is received, fire control staff enter the details in the command and control system. This system automatically finds the closest appliances and officers able to respond, and activates the turnout system at the fire station - turning on the station alarms, contacting the firefighters via personal alerters, and any other task necessary. The address of the call is sent to the fire station teleprinter and to mobile data terminals in the cabs of the appliances.

Fire Control initially mobilise to each incident with a specific response called a Pre-Determined Attendance (PDA). This will vary considerably due to the following:

  • Location
  • Type of incident
  • Type of property (for example: high rise and hospital)
  • Crewing (personnel) required
  • Equipment required

Communicating with the firefighters

There are 2 radio channels within the vehicles so all officers and appliances attending incidents can keep fire control informed of where they are and what they are doing.

When they arrive at the incident, they may require more assistance and this is requested over the radio. All requests for further assistance are monitored and mobilised by fire control as they have a complete overview of all the resources available in the area and the neighbouring counties, and can quickly mobilise additional fire appliances to support those in attendance.

To ensure that all details, such as road and place names, are communicated accurately, fire control use the nationally recognised phonetic alphabet.

Maintaining cover at other fire stations

One of the important jobs that fire control have to do is to make sure that cover is maintained at all of the county's fire stations. When further calls are received, they will make standby moves, mobilising fire appliances to any of our other fire stations to ensure that they are available for subsequent incidents.

False alarms

Every call and radio message is automatically recorded. This recorded information can be used as evidence if required.

People making malicious false alarm calls can be prosecuted. False calls can mean that fire appliances mobilised to such occurrences can reduce availability and response times for real emergency situations.

The first legislative requirement to fix fire plugs (fire hydrants) was made in 1847 with the passing of the Waterworks Clauses Act 1847.  Ensuing legislation culminated in the Water Industry Act 1991. 

There is a duty under the current Fire and Rescue Services Act 2004 that the Service secure the provision of water supplies for firefighting purposes. This means that water companies provide the necessary water supply, but the Fire and Rescue Service is responsible for determining the location of hydrants and for their subsequent testing, repair and maintenance.

When a new development within the county is planned, the Fire and Rescue Service determines the risk and recommends the number and position of fire hydrants required to the water authority. Each hydrant is strategically placed to ensure the minimum provision is made, whilst delivering the optimum supply of fire fighting water from a mains system.

Testing and/or inspection

Hydrants shall be subject to a periodic testing and inspection at intervals to be determined by the Fire and Rescue Service, taking into account relevant information such as the location and likely use of the hydrant.

An inspection of a fire hydrant looks at the hydrant pit, frame, cover, the surface surrounding the hydrant and the frost valve, if fitted.  The hydrant indicator plate will also be checked.
All joints will be visually inspected for any signs of leakage.

The current national position is that hydrant installations are inspected and tested using the procedure detailed in the Home Office Technical Bulletin 1/1994 (Section 14):

Note: Where it is necessary to conduct initial or regular tests on hydrants, it is important to arrange this with the appropriate water authority.

Tests are carried out on a regular basis. The interval of inspection is left to individual fire authorities to determine. The agreed practice is that this will normally be carried out on an annual basis.

Private Fire Hydrants

Private fire hydrants are located on private water mains that are not the responsibility of the local Water Company or the Fire and Rescue Service. These are generally located on large sites such as hospitals, military establishments, and industrial estates, but may also be installed to provide cover for specific risk properties.

Private hydrants are the responsibility of the owners/occupiers on whose land they are installed, and will not be maintained by either the water company or the Fire and Rescue Service.

Private hydrants should be installed in accordance with the appropriate British Standards and should be compatible with Fire and Rescue Service equipment.

Where private hydrants are installed they should be tested and maintained in good working order by the responsible person(s).

Use of Fire Hydrants

It is illegal to use a fire hydrant to obtain water for anything other than fire fighting unless you are authorised to do so by the water authority or any other person to whom the hydrant belongs.

Unauthorised assess to the hydrant is not allowed. Persons found to be using fire hydrants without the appropriate authorisation are liable to prosecution.

In the event of fire, it can be paramount that firefighters have access to water supplies quickly. Obstruction of fire hydrants, particularly inconsiderate parking could place the lives of you, your family and your neighbours at risk.

A person commits an offence if they damage or obstruct a fire hydrant and will be liable on summary conviction to a fine not exceeding £500 (Fire & Rescue Services Act, Section 42).

​​​​​​Charges applied to any special services undertaken are listed in the document below, this is reviewed on a yearly basis.

What is a special service?

A special service is where we respond to emergencies other than fires. Some of these services are non-chargeable, and some are chargeable.

​Examples of emergency non-chargeable special services

Assistance will be given without charge at ‘lifesaving’ incidents and other ‘humanitarian’ services.  Mobilisation to this type of incident will be with the same degree of urgency as for incidents involving fire.

Examples of services in this category are:
  • road, rail or aircraft incident 
  • persons trapped in machinery 
  • flooding incidents (danger to life or property) 
  • leakages of toxic gas (e.g. ammonia, carbon monoxide) 
  • spillages of hazardous materials where a threat to life or health exists (charges may apply for appliances, personnel and recovery and servicing of equipment once the emergency phase of the incident has ended) 
  • persons requiring resuscitation (e.g. drowning, gas poisoning) 
  • rescues from water 
  • building collapse 
  • making dangerous structures safe (e.g. a wall or roof) 
  • providing assistance to other agencies
​Note: The above list is not exhaustive, but are examples of the most common emergency special services attended.
Examples of chargeable special services
  • testing dry rise mains 
  • effecting entry (no life or fire risk) 
  • lift releases (no life or fire risk) 
  • spillages of hazardous materials where no threat to life or health exists 
  • animal rescues
  • copy of an incident report 
​Note: The examples given above are, not exhaustive and charges may be levied for services not listed.

In addition to the direct charge for the service rendered, NFRS will charge for the recovery, cleaning and / or repair of equipment as a direct result of its use at a non-emergency special service, or its use following the cessation of the emergency phase of an incident. This includes:
  • repair, cleaning, services and testing of equipment 
  • compressed air cylinder refill 
  • replacement or cleaning of Gas Tight Suits 
  • replacement of equipment (e.g. salvage sheets, oversize drums)

Note: The examples given above are not exhaustive and charges may, on occasion, be levied for services not listed.

'B33 - Chargeable services' is the complete NFRS service policy, please open the document below:

​Our Fleet and Supplies team operate on a 24 hour, 365 days per year basis, providing emergency back-up in support of the organisation's operational activity.

The department, headed by the Fleet Manager, is responsible for the management and administration of the service's transport operations, which includes the repair and maintenance of the service fleet appliances, support vehicles and associated specialist plant and equipment.

Below is the current fleet list for Northamptonshire Fire and Rescue Service (NFRS):

Northamptonshire Fire and Rescue Service (NFRS) promote a range of services for our customers. We carry out Home Fire Safety Checks, inspections of business premises and offer support after an incident. Feedback is welcome, and a recent selection of comments received may be viewed here.

To monitor and improve our service to the community we need our customers' views on the quality of the service we have provided during Home Fire Safety Checks, when a Fire Safety Inspection is conducted at a business premises or when attending incidents.

Your feedback will be kept confidential and all information will be processed in accordance with the Data Protection Act 1988. Further information can be found on the Council's Data Protection page.

If you have recently received a Home Fire Safety Check, please complete the following:

Home Fire Safety Check survey

If your business has recently had an inspection from one of our fire protection officers, you will have been offered the opportunity to complete our Fire Safety Inspection Survey (Regulatory Reform Order) Survey. As discussed with the officer at the inspection you can complete the survey using the online form below.

Fire Safety Inspection survey

If the Fire Service was called out to an incident at your property, please complete the following:

After the Incident survey