30 November 2018

Olympus Care Service's Crisis Response Team (CRT) - operated by Northamptonshire County Council - has scored a 'good' rating in all areas and has been praised for treating patients with dignity, respect and a 'cheery approach'.

The CRT respond when people suffer a fall or crisis incident and try to treat people in their own homes instead of heading into hospital. It can also support people in their first few weeks out of hospital and encourage them to take their care into their own hands.

Now, in an unannounced inspection, the CQC has given the team its stamp of approval.

The report reads: "People were treated with dignity and respect and staff were commended for their cheery approach. People were encouraged to be independent and to make their own choices.

"People received care that was personalised to their needs... People commented on the cheerfulness of staff, and that they were a positive influence on them and their road to recovery.

"We [the inspectors] also saw that the service had received letters of thanks. One card read, 'I have nothing but praise for these hard-working, friendly, caring girls. I do not know what we would do without such a wonderful service."

The report - which was published on 9 November - rated the service 'good' in all areas.

Cllr Sandra Naden-Horley, county council cabinet member for adult social care, said:

 

"I'm delighted that the continued efforts of our fantastic team have been recognised by the Care Quality Commission.

"This rating is true testament to hard-working staff who deliver a stand out service under considerable pressure.

"They are an asset to the council, and to the communities they serve - all year long."

Visit the Olympus Care Services website to find out more information about their services.