10 September 2012

Can you click it? Yes you can! That’s the message from Northamptonshire County Council as it encourages more people to go online.

As part of this, the council is reminding residents that issues relating to roads and highways can be reported online through the Street Doctor service - www.northamptonshire.gov.uk/streetdoctor

Residents can use Street Doctor online to report issues quickly and easily, 24 hours a day, seven days a week. They will receive a reference number they can use on the website to track the progress of their enquiry and can also receive updates via email.

On average, the Street Doctor service receives around 2,000 contacts each month but currently only around 30% of these are online. Each time someone gets in touch online instead of calling, it is estimated that the council saves up to £2.70. This means that if more people access Street Doctor online rather than calling the council, it could save thousands of pounds.

Cabinet member for customer and community services Councillor Heather Smith said: “Street Doctor is just one example of the many services available online that traditionally would have been done over the telephone. We are all used to doing more things online, whether it’s checking a bank account or booking a train ticket, and contacting the council is no different.

“At a time when we need to find ways to reduce costs and save money, it makes good sense to encourage people to go online instead of calling. Not only is this usually quicker and easier for our customers, as it enables them to get in touch 24/7, it also saves money for the council, and therefore taxpayers, at the same time.

“Last year we launched an iPhone app, an Android app and a mobile browser, to make it as easy as possible for people to use our website instead of calling, even if they are out and about. We are continuing to work towards expanding the services available online so that we can make the best use of this convenient and cost-effective communications tool.”

A wide range of roads and highways-related issues can be reported to Street Doctor such as a potholes, damaged pavements, broken traffic lights or signage issues. However, street lighting issues are now managed by Balfour Beatty and should be reported via www.lightingnorthamptonshire.com