05 November 2013

As part of National Consumer Week (4th to 10th November) Northamptonshire County Council’s trading standards service is highlighting some of the used car complaints they are currently investigating.

Current investigations

Current investigations include:

  • Clocked cars – including one where over 100,000 miles has been ‘removed’.
  • Written-off cars – where the trader has failed to inform the consumer of this prior to purchase.
  • Deliberately disguising faults – which only become apparent after purchase.
  • Fictitious warranties – cars sold with a warranty but the trader never registers or pays for it.
  • Aggressive behaviour – by the trader when customers try to complain.

These practices all break the law and investigations are continuing.

Consumers are advised to ensure they carry out checks on used cars before they buy – the message is check it, don’t regret it!

Cabinet member for public protection, strategic infrastructure and economic growth, Councillor Andre Gonzalez de Savage said: “Consumers need to be cautious when buying a used car, it is better to check everything out first before spending lots of money. Use of the internet means that consumers can access a larger range of vehicles that are available to buy. It also means that unscrupulous rogue traders can take advantage of consumers by using false details that make it impossible to get legal redress.

"If things do go wrong consumers should inform trading standards by contacting the Citizens Advice consumer service on 08454 040506.”