20 August 2014

Customers can now apply for an older person’s bus pass online by visiting the Northamptonshire County Council website.

The new online service has been introduced to make it easier for people to apply for their first age-related bus pass at the click of a button.

Customers can also renew or replace a lost, stolen or damaged older person’s bus pass using the new online system.

What does the older person's bus pass offer?

An older person's bus pass allows people to travel for free on any local bus service in England from 9.30am to 11.00pm, and all day at weekends and on bank holidays.

Cllr Michael Clarke, county council cabinet member for transport, highways and environment, said: “Our new online service is a fantastic way for people to apply for an older person’s bus pass or renew or replace their existing bus pass from the comfort of their own home or on the move using their smartphone.”

The entire process can be completed online. The website will check the applicant’s eligibility by running a background verification check and the bus pass will then be sent to eligible customers by post.

Customers must have access to a computer with a webcam to use the online service or be able to upload a photo and they must have an email address.

Alternatively, customers can continue to apply for an older person’s bus pass or renew their bus pass in person at any Northamptonshire library.

Also, people who can use a computer but don’t have one at home can use a PC at any library if they bring along a photo of themselves on a memory stick or camera card.

How do I apply?

To apply or renew an older person’s bus pass online, visit buspass.northamptonshire.gov.uk.

People are eligible for an older person’s bus pass when they reach state pension age, which depends on their sex and when they were born. To find out when they are eligible, customers can visit www.gov.uk/calculate-state-pension.

All disabled-related bus pass applications and renewals will still need to be made in person at a library in order for proof of disability documents to be checked.