12 June 2019

Citizens Advice Central and East Northamptonshire finds that 63 in 100 people in the East Midlands have been approached by a scammer in the last two years. Worryingly, of those targeted, only 47% of people spoke to anyone about it.

Under the slogan “Stop, report, talk: Be #scamaware” Citizens Advice Central and East Northamptonshire and Northamptonshire Trading Standards are encouraging people to talk about their experiences and look out for others, particularly more vulnerable people.

More than half of all scams reported to the Citizens Advice consumer service in the last year used well-established, offline methods. These classic tactics from the scammers’ playbook include unsolicited doorstep selling, mail and cold calling, and saw people lose an average of almost £3,000.

Fraudsters using these methods are known to overwhelmingly target older, more vulnerable people.

Dean Crofts, Advice Services Manager of Citizens Advice Central and East Northamptonshire said:

 

“‘Stop, report, talk: Be #scamaware’ is our message to people in Central and East Northamptonshire.

“We’re finding that although many people have come into contact with scammers, very few people are speaking up about this issue.

“People can sometimes feel foolish or embarrassed reporting their experiences, but sadly this means perpetrators are getting away scot-free.”
 
“In reality, all of us can have the bad luck of being targeted with a scam. We hope this Scams Awareness campaign will encourage people to share their stories and learn tips to stop scammers from running off with people’s money.”

Cllr Ian Morris, Northamptonshire County Council cabinet member for Transport, Highways, Environment & Public Protection, said: “With so many consumers being duped by scammers, there is no reason to be embarrassed – and every reason to report incidents and help the authorities put a stop to it.

“We work closely with partner agencies to identify victims of scams and provide support to try to prevent repeat victimisation, so I really would encourage people to come forward if they think they may have been duped by a scam.”

To help stop more people being fleeced by these types of scams, Citizens Advice Central and East Northamptonshire and Northamptonshire Trading Standards are sharing the following tips on how to spot them.

If you’re worried that someone you know has become victim to a scam, look out for the following. Are they:

  • Receiving more mail than usual?
  • Receiving unsolicited calls or spending more time on the phone?
  • Struggling with money or have they withdrawn large amounts of cash recently?

If you think someone you know is being scammed, take the following steps:

  • If you’re worried about telephone scams look into installing a call blocker
  • Encourage them to tell their bank immediately if there is any suspicious activity or transactions from their account or credit cards
  • Report the scam to the Citizens Advice Consumer Service online or by phone on 03454 04 05 06. They will give you advice on what to do next and report the scam to Trading Standards
  • Report the scam to Action Fraud on 0300 123 2040
  • If they’re struggling to pay bills or outstanding debts encourage them to visit their local Citizens Advice

You can also take the following steps to safeguard yourself and others:

  • Be suspicious if you’re contacted out of the blue, even if it’s from a name you recognise
  • If it sounds too good to be true it probably is
  • Never send money to someone you’ve never met
  • Never give out your bank details unless you are certain you can trust the person contacting you
  • Don’t be rushed – you never need to make a decision straight away and if you feel pressured say “no”
  • Suspect a scam? Hang up, wait five minutes to clear the line or use another phone to call
  • Don’t suffer in silence – speak out about scams