Use of single quote marks or inverted commas when highlighting or referring to an object, document, place or thing.
- e.g. You should navigate to ‘About us’ to find out more.
Use of double quote marks are only to denote someone speaking or being quoted in speech and from text.
- e.g. Joe Bloggs was at the scene and told us “I could see it all. They were all there.”
If using quotes over two or more paragraphs (run on) then use an open double quotation mark " at the start of each paragraph until the final paragraph. Then close the quotes with " (closed double quotation mark).
e.g. "More than 99% of British and European passengers arriving at Heathrow are dealt with within 25 minutes. For passengers from outside the European Economic Area, 87% of passengers have been dealt with within 45 minutes.
"Border Force and British Airways have an agreement to close the Terminal 5 ePassport gates at 11pm every evening. In recent months, Border Force has kept the gates open beyond 11pm - often to accommodate passengers arriving on delayed British Airways flights.
"The security of our border is paramount - which is why 100% of scheduled passengers are checked when arriving in the UK. While every effort is made to keep delays for passengers to a minimum, we make no apology for carrying out this important work."